Other Ways to Reach Us

Email

support@followersanalytics.com

Response Time

Within 24-48 hours

FAQ

Check our app for FAQs

Frequently Asked Questions

Is my Instagram password safe?

Absolutely! We never store your Instagram password. We only use secure session tokens to access your public account data, and these are stored locally on your device using iOS Keychain encryption.

Why can't I see some followers?

Instagram's API may limit data for private accounts or accounts with very large follower counts. Also, Instagram may temporarily restrict access if too many requests are made in a short time.

How do I cancel my subscription?

You can cancel your subscription anytime through your iPhone's Settings > Apple ID > Subscriptions. Changes will take effect at the end of your current billing period.

Why am I seeing "Rate Limit" errors?

Instagram limits how many requests can be made to their servers. If you see this error, wait a few minutes and try again. The app automatically manages these limits to protect your account.

How accurate is the unfollower detection?

Our unfollower detection is 100% accurate based on your follower list at the time of each sync. We compare your current followers with previous syncs to detect changes.